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Cigna-Evernorth Services Inc.
St. Louis, Missouri, United States (remote)
20 days ago
Synergy Radiology Associates
Remote, United States (remote)
28 days ago
Northwell Health
Long Island, New York, United States (remote)
28 days ago
Envision Physician Services
Fort Lauderdale, Florida, United States (remote)
30+ days ago
Cigna-Evernorth Services Inc.
St. Louis, Missouri, United States
(remote)
20 days ago
Job Duration
Indefinite
Min Experience
3-5 Years
Min Education
BA/BS/Undergraduate

Description

Accountable for operating and monitoring the health and well-being of production applications for the Contact Center area.  Ensures 24x7 application availability per business SLAs. Responsible for production best practices, technical and operating standards (e.g., run time improvements and data quality improvements), and workflow process. Participates in the post implementation and warranty project phases and approves deferred defects. Accountable for managing the various escalation processes for multiple work efforts including issue tickets, service request issues, root cause analysis, and/or escalated workarounds. Supports an effective legal/regulatory compliance program across IT, which is designed to prevent, detect, report, and remedy compliance gaps. Forward looking in anticipating and identifying future technology impacts and preparing the organization’s foundation to meet future demands. May work remotely.



Requirements

Requires a Bachelor’s degree in any STEM (science, technology, engineering, or math) field and 5 years of IT experience (or a Master’s degree in any STEM (science, technology, engineering, or math) field and 3 years of IT experience). Must have experience with: managing and supporting life-cycle software development; PL/SQL; Java; Python; .NET; OpenShift; Kafka; MongoDB; SQL Server; AWS; Shell Scripting; identifying and automating manual tasks; and driving efficiency innovations with technical applications.

Job ID: 73456803
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