Description

Join our team at Great Parks of Hamilton County as the IT Project Manager, Enterprise Applications! Be a part of an inclusive organization that enriches the region by inspiring nature-based experiences, celebrating cultural heritage and building strong and healthy communities through our dedicated staff, volunteers, and friends.

The IT Project Manager, Enterprise Applications, will work cooperatively with the Enterprise Applications/Data Analyst and other staff to initiate, plan, implement, maintain, and support the enterprise applications and solutions. The application suite includes enterprise finance, asset management, work orders, reservation system, point-of-sale systems, other peripheral systems, and new systems on the horizon. The IT Project Manager will be responsible for day-to-day activities, project portfolio for enterprise solutions, as well as participation in delivery of projects, technical service, and support.

Employee is required to respond during off-duty hours on an on-call basis.

• Produce well-defined technical project delivery plans that outline key project activities, their sequence and delivery timeline.  
• Manage and track project tasks and activities to ensure performance and delivery against the plan. Manage dependencies and coordinate with appropriate individuals to address issues as applicable. Execute the project plan, monitor all tasks and subtasks’ schedule. Manage change orders and issue lists. 
• Prioritize the work of the enterprise applications team and track progress. 
• Regularly provide technical support for enterprise applications. Maintain documentation in ticketing system. 
• Drive discussions, facilitate and/or interact with cross-functional individuals, understanding and documenting requirements and expectations from all sides. 
• Regularly interact with staff at all levels, software vendors, other IT staff, and develop positive relationships. 
• Provide regular project updates and status reports.  
• Analyze business operations and the business’s enterprise systems and determine which software applications or processes could improve efficiency.
• Support and lead administration of various business applications, such enterprise resource planning (ERP) software and tools to include finance, asset management, reservation system, point-of-sale system and more. 
• Document current and future state process flow diagrams. Document procedures, How To guides and other end-user documentation. 
• Ensure that enterprise applications remain current, supported and relevant.
• Participate in governing and supporting the use of Microsoft 365 applications for personal, team and functional process productivity
• Investigate, suggest, and procure third party solutions. If accepted, plan and coordinate implementation to meet business needs.
• Interface regularly with the IT Director; contribute to the IT strategic plan, assist with defining standards for applications, processes, training documentation, etc. 
• Travel to local Great Parks sites for meetings or to provide training. 
• Performs job duties in accordance with Great Parks of Hamilton County’s policies, procedures, and performance expectations. 
• Maintains confidentiality of confidential and sensitive information. 
• Works assigned schedule, exhibits regular and punctual attendance and works outside of normal schedule as required.  

Requirements

Qualifications 

• Bachelor’s degree in Computer Science, Information Technology, Business, or a closely related field.  
• Minimum of 7 years leading and managing projects that include deployment of commercial-off-the-shelf (COTS) enterprise applications or custom developed applications. 
• Experienced with project management software. 
• Minimum 3 years prior hands-on experience in configuring, testing, managing, and supporting enterprise-level applications. 
• Demonstrated ability to communicate technical information in a clear and concise manner to a diverse audience. 
• Strong leadership, interpersonal and influencing skills.
• Tenacious problem solver and solution provider. 
• Understanding of project lifecycle and SDLC. 
• Solid technical background with and understanding of relational databases, a variety of software applications, support of Windows-based workstations, mobile devices and web technology. 
• Demonstrated ability as a team player who encourages continuous improvement and innovation.
• Experience with relational database querying and reporting.
• Very good writing and communication skills; experience creating training materials and providing training to employees.

Preferred Education and Experience

• Experience in any of the following enterprise applications: financial, asset management, work orders, point-of-sale systems, reservation systems, CRM applications
• Experience with data migration (import/export)
• Experience with project management software, Smartsheet or MS Project preferred.
• Experience with Microsoft 365 suite of applications, including MS Office Suite, Teams, Visio, OneDrive, and SharePoint. 
• Experience with low or no code platforms
• Experience with systems integrations (APIs) between enterprise applications 
• PMP certification is a plus
• Microsoft application professional certifications are a plus

LICENSE OR CERTIFICATION REQUIREMENTS

State Motor Vehicle Operator’s License that meets GPHC current carrier guidelines.

OHLEG criminal justice certification (due to exposure to potentially confidential information); training provided at time of hire.