Description

Role: EUC Service Delivery Consultant

Location: London, UK

On-site working

Short term engagement - contract

Overview:

We are seeking an experienced EUC (End User Computing) Service Delivery Consultant to assess, benchmark, and optimise the client's current EUC service model. The consultant will provide strategic recommendations for service improvement, evaluate insourcing versus outsourcing options, and deliver a detailed transition roadmap aligned with modern workplace needs.

Key Responsibilities:

• Conduct a comprehensive assessment of current EUC service delivery, contracts, SLAs, and performance metrics.
• Benchmark existing services against industry best practices within financial services.
• Develop recommendations to modernise EUC operations, including automation and collaboration tools.
• Perform detailed cost/benefit and resourcing model analysis (FTE vs. contractor) for insourcing vs. outsourcing.
• Design a future-state service delivery model and provide a full implementation roadmap with key milestones.
• Present executive-level reports summarising findings, recommendations, and transition strategies.

Requirements:

• Proven experience in EUC service delivery, transformation, or strategy consulting within large financial institutions.
• Strong understanding of outsourcing models, cost analysis, and service governance frameworks .
• Expertise in benchmarking, process optimisation, and technology evaluation .
• Excellent stakeholder management and presentation skills.
• Experience with modern workplace tools , remote working enablement, and automation solutions.

WHO WE ARE

Quanteam Group is a Consulting firm specialized in the Capital Markets industry, in Paris, London, Krakow, Brussels, New York and North Africa.

Since 2007, our 800 consultants provide major clients (Corporate & Investment Banks, Asset Managers, Hedge Funds, Brokers and Insurance Companies) with expertise in several projects such as Financial Engineering, Quantitative Research, Regulatory Implementation, IT Transformation & Innovation.

The firm mainly takes part in:

• • Business consulting: Quantitative research, Risk management (e.g. Market risk, credit risk, counterparty risk), Banking regulations (e.g. Basel III, Solvency II, FATCA, EMIR, MiFID), Pricing & Valuation, Organizational Transformation & Process Improvement.
  • IT & Information systems consulting: Business Analysis, Project Management, Change management, Front Office Support (functional and technical), Development (e.g C++, Python, C#, Java, VBA), Financial Software (e.g. Sophis, Murex, Summit, Calypso), IT Transformation & Innovation.

As part of Quanteam Group, Quanteam UK & PL has today more than 80 consultants, working for major Capital Markets institutions in London and Krakow.